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ICTD Case Studies - e-Governance/e-Government

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India: Computerized Inter-State Check Posts (CICP)

Project Description
Started in Gujarat in 1999, this project was created to minimize the inconveniences faced by transporters at interstate check posts. Another concern was the overloading of trucks, which was impossible to check due to corruption among check post operators.

This project involved the creation of large yards at the check posts with automated inspection and estimation processes. They included electronic weighbridges, video cameras and computers.

Project Objectives
The CICPs had multiple objectives but surprisingly, they did not include any remedial measures. Enhancing government revenues by improving efficiency of operations, plugging revenue leakage and minimizing harassment of transporters were the main objectives.

Intended Beneficiaries
The transporters were the target beneficiaries for this project. It was hoped that the State government would benefit from the reduction in revenue leakage.

Partners Involved
Power is provided by the state electricity board and operators at the check posts are provided by the private sector. Philips has supplied the monitoring and weighing equipment.

Impact: Costs and Benefits
Most drivers have expressed satisfaction at the swiftness of the procedure, caused by the introduction of electronic weighbridges. Moreover the waiting lanes and parking sites are a value addition to the new system. The pre-paid card system allows drivers to travel with little cash on hand. Establishment costs have long been met and revenue collections have shown a rapid increase. Within a year of its establishment the system managed to pay for itself.

Lessons Learned
Automation has helped root out corruption. Educating customers about the functionality of the new system helped to stop harassment.

Constraints/Challenges
The central database still does not hold the requisite details for many vehicles. Connectivity is available only at two check posts, which means no video monitoring in the others. Many license plate patterns are not in compliance with the law. This has neutralized the effects of the license tracking software.

Sustainability Factors
Despite its early success, the government failed to ensure the sustainability of this project. The transfer of officials and expiry of maintenance and operating contracts has led to the deterioration of facilities.

Recommendations
It is felt that computerized operations should be re-started at every check post. Also, a comprehensive maintenance contract should be drawn up, for a minimum of three years. The control room should be reactivated as it is the hub of CICP. In order to streamline the payment process, electronic payment systems should be introduced.


Last modified 2004-06-08 07:00 PM
 
 

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