Second Annual Asia-Pacific Public Services Summit, Beijing, China, 8-10 June 2005
Page Tools
1. Leadership and Governance (Structure, Skills, and Change)
What senior leadership model have you selected and why?
What authority (e.g., budget, appointments, etc.) did the leader(s) require to be effective?
Where (across and/or within agencies) did you begin to change the organization structures and why?
What existing and new skill sets were most critical to the implementation of the new governance model?
How did you build these skills into the organization?
What were/are the greatest challenges (e.g., institutional resistance) to implementing this model?
What catalysts and/or mechanisms did you use to build consensus for change across agencies?
2. Standards and Architectures (Foundations and Alignment)
What mix of standards (technology, service, and process) did you believe were “must have” and why?
Which standards have been most difficult to put in place and/or enforce and why?
How did you move towards aligning these standards across agencies?
What were the characteristics of the agencies which adopted the standards fastest/slowest?
How do you tie successful alignment to performance incentives?
Which standards do you believe have had the greatest impact on change and why?
3. Access and Promotion (
How “scalable” (across agencies, level of government, and geographies) is your eGovernment model?
Where (if at all) have you drawn the line between the capacity and inclusion delivered by eGovernment versus conventional or traditional channels?
What measures (hiring, training, redeployment, etc.) have you taken that have built the capabilities and capacity necessary to deliver your programs?
How well is your capacity building delivering against access or inclusion targets?
Beyond capacity building within government, what have been the greatest challenges to increasing access and inclusion?
What new measures will you be taking to further increase capacity?
4. Trust and Security (Privacy, Authentication, Crisis Management)
Where and what are the most critical areas of collaboration for trust and security?
What are the major tasks to ensure privacy and authentication?
How do governments build and maintain the public’s trust in security measures?
How do agency practices differ in normal times versus crisis periods?
What (if any) type of “crisis control centre” has been established?
Who/what decides lines of authority and priorities in a crisis situation?
How have you set standards or metrics for measuring and/or testing crisis responsiveness?
What do you believe will be necessary to reach the next “level” of crisis management and response?
5. Perspectives from Different Levels of Government
Leadership: What vision did you set and how did you frame policies to deliver it?
Change Management: What are the solutions you have used to overcome institutional resistance?
Priority setting: How are decisions made about which services to deliver and where?
Funding: What are the sources (National/Provincial/Local/Private)? How are business cases made?
Standards: What are the “must have” consistent standards and processes?
Monitoring and Metrics: How do you measure and track results?
Cross-agency collaboration: For the topics above, how do you build consensus and resolve disputes?
6. Perspectives from Different Regions of the World
What are the similarities and differences in the models of Cross-Agency Collaboration?
What have been the most common challenges faced across all the regions?
What do you regard as the best solutions for these challenges for your country?
What do you see as the most important considerations facing
Asia-Pacific Public Services Summit 2004
Asia-Pacific e-Government Portal
Resources on e-Government and e-Governance
Last modified 2006-05-29 04:39 PM
