Asia-Pacific 2004 Public Services Summit: Connectivity and Competitiveness - New Models for e-Government in China, Asia-Pacific, and the World, 15 - 16 July 2004

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Recommended Key Topics to Address in Presentations

Presentation 1: Public Sector Reform and Cross Agency Collaboration

What vision did your government set and how did you frame policies to reflect and deliver on that vision?
What were/are the greatest challenges (e.g., institutional resistance) to reform and collaboration?
What catalysts and/or mechanisms did you use to build consensus across agencies?
Where (which agencies) did you begin to reform/collaborate and why?
How were technology and policy standards set and enforced for information-sharing, security, and communication?
What concrete steps did you take to manage cultural change within and across agencies?

Presentation 2: Citizen Service Networks

How did you determine which services that citizens require - how was the community involved in this process?
What criteria were set to prioritize service delivery?
What common user interfaces and technology platforms did you install?
What service level standards were set, and by how much have you improved?
What hard benefits (e.g., financial return, adoption rates, space savings, skill enhancements) have you seen?
What services have you been able to charge for? Have you considered transferring these to the private sector?
What role have your citizen service networks played in increasing local citizen participation in the community?

Presentation 3: Universal e-Government and the Digital Divide

What priorities did you set regarding whom to reach? Why and by when?
Are the Millennium Development Goals incorporated into your macro policies with relation to bridging the digital divide?
What type of technological foundation and regulatory frameworks are necessary to ensure universality?
How many different models (of e-Government) have you put in place to meet different citizen requirements?
What is necessary/appropriate to sustain e-Government initiatives in impoverished or marginalized communities?
What (if anything) would you do differently with the benefit of hindsight?

Presentation 4: Connected Cities and Communities

What is your vision for a 21st Century city?
What elements of your city are most "connected" today and why?
How did you leverage technology to increase community competitiveness?
How important is the connection between public safety and public security in your e-Government model?
How have your initiatives practically enhanced your citizens' quality of life?

Presentation 5: Public-Private Partnerships for e-Government

Why was public-private partnership required for your e-Government model?
What forms of public-private partnership (PPP) models did you consider?
What incentives were required for the public side and the private side to work together?
Where are the divisions in ownership vs management and preferred partner vs open market competition? How should this change over time?
How will you set standards for public-private technology integration (e.g., privacy, security, availability)?
What advice would you give to others considering PPP?

Presentation 6: Measuring Success

What quantitative and qualitative metrics have you established?
How do you score yourself against each?
When were the success metrics put in place (before, during, or after starting an e-Government initiative)?
What were/are your greatest challenges in measuring e-Government results?
(How) do you tie success metrics to performance incentives?
Which metrics do you believe have the greatest impact on change and why?
How widespread are these metrics today, and how quickly will their usage expand?

Presentations
Each topic will have two speakers providing their own perspective on the topic. Each speaker will have 25 minutes to make their presentation. This will be followed by a 25-minute question and answer session.

Last modified 2004-07-01 03:04 PM