The Republic of Mongolia
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The main objective of producing this report is to summarise key ideas on Information Technology (IT) Policies and Infrastructure Development discussed at the Seminar, which may be useful to our participants. While much care and consideration has been taken to compile this report, any oversight or unintentional misrepresentation of any speaker is very much regretted.
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Table of Contents
DELEGATES FROM MONGOLIA
SEMINAR TRACK
OPENING SESSION
Keynote Address
| SEMINAR SESSIONS |
| Day 1: Session 1, Day 1: Session 2, Day 1: Session 3, Day 1: Session 4 Day 2: Session 5-8 Day 3: Session 9-10 |
BRAINSTORMING SESSION - SEMINAR OUTCOME
FIELD TRIP
Field Trip Contacts
TRAINING ENVIRONMENT
FEEDBACK FROM PARTICIPANTS
PUBLICITY AND PRESS RELEASE
ANNEX 1
Daily Schedule
Sunday, 22 March 1998
Monday, 23 March 1998
Tuesday, 24 March 1998
Wednesday, 25 March 1998
Thursday, 26 March 1998
Friday, 27 March 1998
ANNEX 2
Biographical Sketch of External Speakers
ANNEX 3
Feedback Form Analysis
APDIP IT Seminar Feedback Form
ANNEX 4
Newspaper Articles
A REPORT ON THE APDIP IT SEMINAR FOR MONGOLIA
The Asia-Pacific Development Information Programme (APDIP) held its Seminar on Information Technology (IT) Policies and Infrastructure Development for Mongolia at Wisma UN, Kuala Lumpur from the 23rd through 26th of March 1998. The curriculum was tailored to the specific needs of government officials from Mongolia to provide professional expertise in the development of IT policies for their country.
This was the first of a series of Seminars offered to government officials in developing countries who are responsible to plan and implement IT policies. The Seminars are designed to assist in formulating comprehensive IT frameworks and enabling policies to harness the potential of IT and support national development in line with their social, economic and political objectives. This will provide a catalyst to achieve optimal national IT growth while maximising available resources and decreasing expenditures.
DELEGATES FROM MONGOLIA
The delegation comprised of seven top government officials and a strong representative of the private sector who form part of the Working Group responsible to advise the government of Mongolia on the development and implementation of IT policies and strategies for the nation. The Head of the delegation was Mr. Badral, Foreign Policy Advisor to the Prime Minister. They were accompanied by the United Nations Development Programme (UNDP) Assistant Resident Representative of Mongolia. The following lists the delegates from Mongolia who attended our APDIP IT Seminar:
- Mr. Suren Badral, Foreign policy advisor to the Prime-Minister, Head of the Working Group for Formulation of State Policy on Internet, Mongolia;
- Mr. Sodovyn Khudulmur, Director, Information and Computer Center in the Ministry of Nature and Environment, Mongolia;
- Mr. Genden Altanoch, Director, Center for Scientific and Technological Information, Mongolia;
- Mr. Dashzeveg Enkhbold, Director, Computer Science and Management School, Mongolian Technical University, Mongolia;
- Mr. Purevjav Altankhuyag, Deputy Director, Department of Information, Monitoring, Analysis and Evaluation, Mongolia;
- Mr. Avarzed Bulgan, Deputy Director, Government Communications Department, Mongolia;
- Mr. Namjildorjiin Enkhbayar, Senior Economist of Tax Policy Section, Ministry of Finance, Mongolia;
- Mr. Sanj Naatsagdorj, Director, Bodicomputer Co., LTD, Mongolia; and,
- Ms. Janar Aitjanova, UNDP Assistant Resident Representative, Mongolia.
SEMINAR TRACK
The Seminar first introduced broad issues that need to be addressed in determining IT policies and implementation. It then focused on specific global IT frameworks, the establishment of infrastructure, national information services, quality of service, financial mechanisms, taxation, Internet regulation and legislation. Practical applications of Internet such as electronic government, electronic commerce, telemedicine, distance education and teleworking were emphasised upon during the Seminar to foster development activities.
OPENING SESSION
The Seminar began on the 23rd of March 1998 with a welcome from Mr. Neil Buhne, Resident Representative a.i., UNDP Malaysia. The detailed Seminar Schedule is enclosed as Annex 1.
Turning Ripples into Tidal Waves
By Dr. K.J. John
Vice President IT Policy Development
Malaysian Institute of Microelectronic Systems (MIMOS) Berhad
E-mail: kjjohn@mimos.my
MIMOS URL: http://www.mimos.my
Delivering the keynote address, Dr. K.J. John from MIMOS, emphasised the need for regional co-operation: "Like a chain, we need to build regional capacity, as the strength of the region will be only as strong as its weakest link". He spoke on practical approaches currently used to spearhead a nation into the IT age, and particularly on Malaysian initiatives in setting directions relating to national IT development:
Set a Vision: Malaysia's Vision 2020 envisages the creation of a civil society as the ultimate goal where all Malaysians will have access to learning through "infostructure" for personal, organisational and national advancement by the year 2020.
Establish a National IT Council (NITC): The NITC chaired by the Prime Minister of Malaysia, aims at enhancing the utilisation of IT for national development in line with the aspirations of Vision 2020. The council conducts national planning dialogues at the highest level and advises the Government on matters pertaining to the development of IT in Malaysia.
Establish State IT Councils (SITCs): SITCs promote IT development throughout the nation and review implementation strategies of IT policies at state level.
Define a National IT Agenda (NITA): NITA is the strategy outlined by Malaysia to achieve an information rich society by the year 2020.
Dr. John explained the correlation between information factors of change and the advancement of a nation through societal evolution. By identifying these factors, the necessary steps can be taken to leapfrog into the information age. Some key certainties of the new era include globalisation, high access to information and knowledge workers. Innovation and entrepreneurship are important aspects of progress. However, the new era will also bring about misuse and abuse of information. This must be curtailed. Other issues discussed were how much should technology be controlled by public and/or private organisations? Also, how does this change impact society and how do we address equity and access issues? It is apparent there is a strong need for public policy.
In his speech, Dr. John also mentioned there is a need to recognise, understand and proactively respond to the third wave of information revolution. The NITA sets nation-wide initiatives and identifies areas for focused IT development (test-bed). The government takes a proactive role, working together with the private sector, non-profit sector, NGOs and media.
There are three important elements in the IT framework. (1) People: A country needs to educate and develop skills in its people. For example, for human development, the specific programmes identified in Malaysia for education purposes include smart schools, Internet connectivity in all schools, the setting up of a Multimedia University, electronic distance education and basic computer literacy programme made available to everyone. This comprehensive education system inculcating strong traditional values will acculturate the Malaysian society to the information age. IT is also promoted strongly through the Malaysian media. (2) Infostructure: The term infostructure describes networks, affordable appliances, enabling laws and regulations. It is important to develop national IT products and services, culture compatible user interface and intelligent low cost appliances. (3) Applications: Indigenous content and applications having elements of interactivity, infotainment, edutainment and infocommunication must also be developed. In Malaysia, there is an emphasis on on-line information services and homegrown applications such as e-communities, e-libraries, e-newspapers/contents, teleshopping and on-demand educational services.
SEMINAR SESSIONS
IT Policies in Malaysia - IT in the fields of Education, Science and Research
By Dr. Norsaidatul Akmar Mazelan
Senior Manager, Strategy and Research
Multimedia Development Corporation (MDC)
E-mail: norsaid@mdc.com.my
MDC URL: http://www.mdc.com.my
The first session was conducted by Dr. Norsaidatul who began by discussing national initiatives in the development of Malaysia's Multimedia Super Corridor (MSC). She then focused on the use of IT for education, science and research purposes in line with national aspirations.
The first MSC is situated south of downtown Kuala Lumpur. It is a 15km by 50km area identified as the hub of IT development in the country. It is an environment designed to encourage companies from all over the world to pursue multimedia development and invest in the country. Cyberlaws, enabling policies and practices have been developed in parallel with the establishment of the MSC.
To spearhead the development of the MSC, seven primary areas (Flagship Applications) for multimedia applications have been identified. Driving this development are government ministries and agencies that report directly to the MSC Implementation Council, chaired by the Prime Minister of Malaysia. Joint government-private sector teams have already developed proposals for each Flagship Application between December 1996 and June 1997 and these have now entered the implementation phase since July 1997.The MSC Flagship Applications are divided into two distinct categories:
1."Multimedia Development" offers business opportunities and will lead to a transformation of the country's technology infrastructure and social systems particularly in areas such as education and public administration. The Flagship Applications and the lead agencies responsible for their development as follows:
| Flagship Applications | Lead Agency |
| Electronic Government | Malaysian Administrative Modernisation & Management Unit |
| Multi-Purpose Card | Bank Negara (National Bank of Malaysia) |
| Smart Schools | Ministry of Education |
| Telemedicine | Ministry of Health |
2."Multimedia Environment" provides an environment that encourages the participation of multimedia companies, research and academic institutions, and customers in the MSC. The Flagship Applications and the agencies responsible for their development are as follows:
| Flagship Applications | Lead Agency |
| R&D Cluster | Ministry of Science, Technology & Environment |
| Worldwide Manufacturing Webs | Ministry of International Trade & Industry |
| Borderless Marketing | Multimedia Development Corporation |
Human Resource and Education: Dr. Norsaidatul shared with the audience some national initiatives to increase the number of knowledge workers in the country. Malaysia provides incentives to institutions of higher learning; four universities focused in MSC are The Multimedia University, University Putra Malaysia, National University of Malaysia and University Tenaga. It is planned that over the next 3 years, private and public institutions of higher learning will produce 25,000 local graduates in the areas of computer science, engineering, art & design and IT. The group enrollment ratio in universities will be increased from 13% to 20% by year 2000 (for age group 19-22). The MSC advisory panel provides inputs for maintaining and upgrading quality education and training.
The elements of the Smart School system were discussed. Smart Schools provide student-centered curriculums (electronic courseware must be developed) suited to individual styles and capabilities. They allow for flexibility in a virtual classroom within a networked environment of schools, homes, Ministry of Education (MOE)/school districts, industries, libraries, universities, Internet sources and other interest groups.
IT for Development
By Mr. Gabriel Accascina
Programme Manager
Asia-Pacific Development Information Programme (APDIP).
E-mail: gab@undp.org
APDIP URL: http://www.apdip.net/
This session covered the practical uses of IT for development. Mr. Accascina explained how information systems scale across a wide range of applications and are deployable at three distinct levels: Intranet, CountryNet and Internet.
The government Intranet was demonstrated as a means to extend the administrative reach and distribution of information across the organisation. He then provided the participants with concrete examples of how useful information for country advancement can be disseminated through a CountryNet. A CountryNet joins the public face of activities and organisations within that country and it assists development by
- building-up the national identity;
- supporting main national activities;
- enabling access to information and communication through a national network;
- improving delivery of information to all participating services and activities; and,
- supporting and improving governance and development activities.
Mr. Accascina then discussed several applications to improve governance. Citizens can be empowered with on-demand information such as current laws on women’s rights. He shared with the participants an application on alimony rights for women in Fiji. An application on interpreting electrocardiogram (ECG) readings over the information systems network was also presented as an example to illustrate the significant advantages of using telemedicine to extend specialist medical care (usually concentrated in urban areas) to less developed areas. He further described the benefits of providing relevant and timely information with greater efficiency and offering access to information to foster business trade. He then provided an example of how to promote tourism for Mongolia over the Internet.
Teleworking
By Dr. Cecilia Ng
Project Coordinator, Teleworking and Development in Malaysia
United Nations University-Institute for New Technologies (UNU-INTECH)
E-mail: cecillia.ng@undp.org
Telework URL:
Telework Teletrade and Sustainable DevelopmentDr. Cecilia Ng conducted a session on Teleworking and Development in Malaysia. This project is part of UNU's overall initiative in researching international trade in services (teletrade) and telecommuting in the Asian context. A similar research on Telework and Teletrade in India is also being conducted there. Bombay and Malaysia have contrasting economies and are developing rapidly. Labour: Bombay is a labour-surplus economy while Malaysia has a shortage; Software export: The former experienced a boom while the latter has not been too successful in exports; Initiative: Largely by the private sector in Bombay while in Malaysia, there is strong intervention by Government with smart-partnerships with the private sector; Infrastructure: the former has a telecommunications network which is still in the early stages of liberalisation while Malaysia has a deregulated telecommunications sector in which major investment in advanced infrastructure is taking place. There is an increase in traffic congestion in the major urban areas. Teleworking and teletrade are important issues for both economies.
In Mongolia, teleworking could provide a means of increasing participation in the workforce by people in less developed areas through strategically located Work Centers that are computer-facilitated. Teleworking could contribute to economic and social development.
Dr. Ng explained further what is meant by teleworking and how it differs from teletrade.
Teleworking: By setting up proper telecommunications and IT infrastructure, work can be delocalised within national boundaries. Some of the driving factors of teleworking could be due to the growth of:
- labour market participation (by women with caring responsibilities, people with disabilities, etc.);
- self-employment and SOHO businesses (information processing);
- mobile working (technology, practices and enabling policies); and,
- telemediated services (telebanking, teleshopping, helplines, etc.).
Teletrade: Cross-border teleworking is driven by a number of factors including the increase of:
- outsourcing of labour (often in the context of downsizing within the parent organisation);
- information-processing work;
- universal nature of computer skills (partly due to the global usage of leading software);
- the urgency in responding to customer requirements (use time-zone differences to support round-the-clock working and have a global pool of subcontractors to draw upon); and,
- skilled labour (over-supply) in some parts of the world while relative skill shortages exist in other parts.
Telecommunications and IT Infrastructure
By Mr. Barry Greene
Senior Consultant - Corporate Consultant
Office of the Chief Technology Officer (CTO)
Cisco Systems
E-mail: bgreene@cisco.com
Mr. Greene offered an informative session on Internet infrastructure standards and requirements as the final session on the first seminar day. He explained it is important for a country to understanding the current challenges facing the Internet and recommended to use lessons from the Internet as a model for new telecommunications infrastructure build-up, investment and regulation. He also discussed the following:
He discussed the development of infrastructure for national IT connectivity and Internet, technical standards for reliability, stability, interoperability, scalability and usage. Funding mechanisms were discussed. He shared with the participants some of the best practices available and country-specific telecommunication policies. A document on "Information Infrastructure Convergence and Pricing" by OECD was handed out to the participants.
To overcome infrastructure limitations in Mongolia due to its terrain and vast areas with low population density between townships, satellite connectivity was suggested as feasible. Within the capital it may be viable to consider fibre optics.
Internet Policy Tutorial
By Ms. Laina Raveendran Greene
Managing Director
GetIt Pte Ltd
E-mail: laina@singnet.com.sg
GetIt URL: http://www.getit.org
A critical part of the seminar was devoted to Internet regulations and policies in relation to legislative, finance, usage and convergence issues through the intervention of Ms. Laina Raveendran Greene. She also discussed current issues related to Internet governance.
There are new policy issues arising out of the increasing commercialisation of the Internet. She discussed the issue of control with regards to the Internet. Good regulations should empower and should not be obstructive. There was a strong emphasis to develop enabling policies to harness the potential of IT and support national development. Also it is important to consider the fact that technology is changing rapidly and regulatory framework would need to be flexible enough to keep pace.
With the convergence of broadcasting, telecommunications and computers, should existing laws be applied, adapted or new policies/laws be formed? It is important to decide which rules apply. Will Internet service be regulated and taxed? Concern over regulation largely depends on type of access, level of infrastructure development and usage. Ms. Greene introduced the participants to E-commerce frameworks in the US, EU, Japan and OECD.
The Internet Governance concerns with regards to top-level domain structure was discussed at length; particularly, the Green Paper proposing the improvement of technical management of Internet names and addresses.
General regulations to protect privacy and ensure security through encryption are important. How do we ensure the net is safe for electronic commerce and what kind of efforts are in place to prevent crime? Ms. Greene proceeded to explain in her presentation what is an enforceable contract in the digital age for online transactions and electronic payments. Also, preventive regulations on intellectual property protection and copyright, user/consumer protection, and transaction security were discussed. It is easy to produce copies of original work in the digital age and equally easy to distribute them globally. An infringer of copyright protection alone has primary responsibility for infringement. The Berne Convention concluded in 1886 to guarantee copyright rights. International Copyright laws were last updated in 1971. She then introduced the participants to the following three treaties:
- Treaty on Certain Questions Concerning the Protection of Literary and Artistic Works;
- New Instrument: Treaty for the Protection of Performers and Producers of Phonograms; and,
- Treaty on Intellectual Property in respect of Databases.
The session was informative and provided the participants with a good understanding of Internet policies. The importance of Mongolia having enabling IT policies, legislation and dispute resolution mechanisms in place was stressed upon.
Regulation of Internet Content and Quality of Service
By Dr. Ang Peng Hwa
Senior Lecturer
Nanyang Technological University of Singapore
E-mail: tphang@ntu.edu.sg
Dr. Ang concluded the sessions by emphasising the importance of Quality of Service (QoS) and how to measure it. The need for content regulation from a country-perspective was also discussed.
The key aspect of performance measures of the net is its QoS encompassing price (cost), access (is it easy to get?), and quality (is it worth the money?). He discussed in detail Singapore's regulations on access provision. Based on a recent survey, it was reported that what users really want is reliability, fast access speed, reasonable charges and good customer service. The four QoS indicators in Singapore are network availability, service accessibility, service activation time and customer support. In Singapore, there are fines in place for breaches of the first three QoS indicators. He also discussed the use of penalties versus incentives to encourage a high level of QoS. Policies should help and not be a hindrance. How are QoS audited? It was recommended that an independent party should audit QoS standards achieved. He proposed research consultancies.
For privacy and the principles of fair information practices and data protection, there should be some regulations pertaining to the use and sale of personal information and how to facilitate transborder data flow.
Dr. Ang also discussed censorship of reconciling conflicting cultural values in information content of the Internet. He spoke of issues of national interest versus foreign undesirable content. Also, the application of speech-restraint laws, defamation, sedition, etc. It is important to develop local content. He discussed the Singapore perspective to regulatory paradigms and costs. This also brings about the issue of whether the net should be government-regulated or self-regulated. Dr. Ang suggests the amendment of existing laws to recognise electronic evidence as this is required for the usage of electronic contracts and to convict for electronic crimes performed. Mongolia should identify QoS indicators and assess the need for content regulation.
BRAINSTORMING SESSION - SEMINAR OUTCOME
Several presenters contributed to a closing brainstorming session where specific issues were discussed. This provided a forum for exploring relevant issues and resolving concerns regarding the actual implementation of IT initiatives.
Mr. Badral, the Head of the Working Group and Foreign Policy Advisor to the Prime Minister commented that the group had accomplished within 3 days of the seminar what may have ordinarily taken 3 months. In his presentation on the outcome of the seminar, following points were highlighted:
- A national IT agenda for Mongolia should be formed and chaired by the Prime Minister;
- A vision to strengthen awareness and benefits of IT for the nation should be set;
IT should be emphasised upon as part of the school curriculum;
- TV programmes which are educational and disseminate information on IT and the use of computers, should be produced and broadcasted nationally to empower people of Mongolia with IT knowledge;
- Development of policies providing a global framework of the nation's IT plans and specific laws to regulate IT. Should existing laws be applied or adapted to regulate Internet?;
- Content development is as important as IT infrastructure development. There should be an emphasis on the development of local content;
- The lack of highly skilled technical IT personnel in Mongolia should be addressed;
- IT knowledge and skills sharing within the Asia-Pacific region will be further explored;
- In light of the wide potential usage of satellite in Mongolia (e.g. nomads use satellite dish to view TV broadcasting already), there are strong opportunities for convergence;
- Mongolia should embark upon practical usages of IT for social and economic development;
- National information strategies to disseminate up-to-date information on market value of products should be developed;
- Interactive distance education through IT would benefit children of nomads in non-urban areas and provide equal access to learning materials;
- With the transition to a market economy, doctors have migrated from non-urban to urban areas. A national health information strategy using telemedicine would be highly useful in allowing medical specialists to provide online consultancy; and,
- Top leaders should be further educated on the importance of IT and its use to foster national development.
In his closing speech, Mr. Gabriel Accascina, Programme Manager of APDIP, thanked the participants for attending the Seminar and wished them the very best in their future IT endeavours. APDIP offered to provide assistance to Mongolia should they require further information on IT policies and infrastructure development. Mongolia will host its IT Summit later this year.
FIELD TRIP
The last day of the seminar was spent visiting strategic Malaysian IT organisations. Participants visited several leading IT organisations in the country to promote an exchange of ideas and skills.
The delegates visited Malaysian Institute of Microelectronic Systems (MIMOS) Berhad, a national R&D organisation funded by the government of Malaysia. The organisation plays an important role in developing national IT strategies. It is the secretariat to the National IT Council (NITC) of Malaysia. MIMOS pioneered the first Internet services (JARING) for the country. The organisation is also actively involved in the development of intelligent projects/cities such as E-Commerce (Mall of Malaysia), Kuala Lumpur International Airport (KLIA) - Total Airport Management System (TAMS), and the new administrative capital of Malaysia, Putrajaya where the concept of electronic government will be introduced.
The delegates then visited Multimedia Development Corporation Sdn. Bhd. (MDC) in Cyberjaya, a government-owned agency, which was established to lead the development and management of the Multimedia Super Corridor (MSC) in Malaysia.
Finally the group visited GlobalCafé at the Bangsar Shopping Centre. The layout and Internet charges at the cyber café were observed.
Dr. Altan had the privilege to view Telemedicine efforts in Malaysia at the courtesy of Dr. Lim Kuan Joo who is the Director of Kuala Lumpur Hospital.
The detailed Seminar schedule is enclosed as ANNEX 1. Brief biographies of external speakers of the Seminar sessions are available in ANNEX 2.
MIMOS Berhad
Technology Park Malaysia
57000 Kuala Lumpur
Tel : +603 9665000
Fax : +603 9662755
Multimedia Development Corporation Sdn Bhd
63000 Cyberjaya,
Selangor Darul Ehsan, Malaysia.
Tel: +603 818 8477
Fax: +603 8188786
The Global Café
Bangsar Shopping Centre
Bukit Bandaraya 59000 Kuala Lumpur
Malaysia
Tel: +603 284 4717
Fax: +603 284 4817
Hospital Kuala Lumpur
Jalan Pahang
50586 Kuala Lumpur
Tel: +603 291 6969
Fax: +603 298 9845
TRAINING ENVIRONMENT
An excellent training environment with electronic presentations and relevant IT applications deployed through Internet-wired workstations had been made available to the participants at the Seminar.
FEEDBACK FROM PARTICIPANTS
The seminar was rated very high in terms of its relevance, content, material, presentation and duration; each receiving an average score above 4.5 out of a maximum of 5. All our participants gave the general administration of the seminar an excellent rating.
The feedback form and analysis is enclosed as Annex 3.
PUBLICITY AND PRESS RELEASE
The Seminar was publicised through our monthly Newsletter and Web Site. Articles on our IT Seminar for Mongolia were published in two leading Malaysian newspapers; Computimes, New Straits Times on March 26 1998 and IN-TECH, Star on 7th April 1998. These articles are enclosed as Annex 4.
Daily Schedule
Sunday, 22 March 1998
18.00-19.00: Welcome Drink with APDIP at Gallery, Mezzanine Floor, Dynasty Hotel
Monday, 23 March 1998
08.00: Transportation from Dynasty Hotel to APDIP
09.00: Welcome Speech by Neil Buhne, Resident Representative, a.i., UNDP Malaysia
09.10: Introduction by APDIP
09.40: Self-Introduction by Participants
10.00: Keynote Address "Turning Ripples Into Tidal Waves" by Dr. K.J. John, MIMOS
10.20: Q & A Session
10.40: Break
11.00: Session 1: IT Policies in Malaysia - IT in the fields of Education, Science and Research by Dr. Norsaidatul Akmar Mazelan, MDC
12.20: Q & A Session
12.40: Lunch
13.30: Session 2: IT for Sustainable Human Development by Gabriel Accascina, APDIP
14.20: Q & A Session
14.30: Session 3: Teleworking by Dr. Cecilia Ng, UNU (INTECH)
15.00 Q & A Session
15.10: Break
15.30: Session 4: Telecommunications and IT Infrastructure by Barry Raveendran Greene, Cisco Systems
16.40: Q & A Session
17.00: End of Seminar Day 1
17.15: Transportation from APDIP to Dynasty Hotel
Tuesday, 24 March 1998
08.00: Transportation from Dynasty Hotel to APDIP
09.00: Session 5: Internet Policy Tutorial by Laina Raveendran Greene, GetIT
10.20: Q & A Session
10.40: Break
11.00: Session 6: Internet Policy Tutorial by Laina Raveendran Greene, GetIT
12.20: Q & A Session
12.40: Lunch
13.30: Session 7: Internet Policy Tutorial by Laina Raveendran Greene, GetIT
14:50: Q & A Session
15.10: Break
15.30: Session 8: Internet Policy Tutorial by Laina Raveendran Greene, GetIT
16.40: Q & A Session
17.00: APDIP Open House
19.00: End of Seminar Day 2
19.15: Transportation from APDIP to Dynasty Hotel
Wednesday, 25 March 1998
08.00: Transportation from Dynasty Hotel to APDIP
09.00: Session 9: Issues in the Regulation of Internet Quality of Service by Dr. Ang Peng Hwa, NTU, Singapore
10.20: Q & A Session
10.40: Break
11.00: Session 10: Legal and Policy Issues by Dr. Ang Peng Hwa, NTU, Singapore
12.20: Q & A Session
12.40: Lunch
13.30: Brainstorming Session
15.10: Break
15.30: Brainstorming Session
16.40: Closing Speech
17.00: End of Seminar Day 3
17.15: Transportation from APDIP to Dynasty Hotel
Thursday, 26 March 1998
08.45: Departure from Dynasty Hotel to MIMOS Berhad, Technology Park Malaysia, 57000 Kuala Lumpur
09.30: Expected arrival at MIMOS
09.35: Introduction by Mr. Ravindran a/l Raman Kutty, Manager, Corporate Communications
09.45: Presentation by En Mohammad Ismail, Marketing Manager, Jaring
10.00: Refreshments
10.15: On Site Tour to PC Showroom facilitated by En. Mohd Sidek Abd. Hamid, Manager, Government Computer Supply
10.45: Departure to Multimedia Development Corporation Sdn Bhd, 63000 Cyberjaya, Selangor Darul Ehsan
11.15: Expected arrival at MDC
11.30: MDC Site Tour
12.30: Lunch at Cyberjaya
13.30: Departure to GlobalCafe, Bangsar Shopping Centre, Kuala Lumpur
14.30: Expected arrival at GlobalCafe
15.30: Departure to Dynasty Hotel
Friday, 27 March 1998
06.30: Transportation from Dynasty Hotel to Sultan Abdul Aziz Shah International Airport, Kuala Lumpur
ANNEX 2
Biographical Sketch of External Speakers
A Biographical Sketch of Dr. Norsaidatul Akmar Mazelan
Dr. Norsaidatul is the Senior Manager for Strategy and Research under the management of the Chief Operating Officer of the Multimedia Development Corporation (MDC). Prior to joining MDC, she was attached to the Ministry of Finance for 9 years and at the National Institute of Public Administration for 1½ years. Her responsibilities included managing IT related activities in financial management, budgeting, computer training, computer analysis, statistical package analysis, strategic analysis, strategic management and human resource. Dr. Nor's first degree is in mathematics from University Malaya. She then obtained her Masters in Business Administration from University of Evansville in USA and a Ph.D. in Corporate Strategic Management from the University of Hull, UK (specialising in "Corporate Management Styles of Malaysian Parent Companies in Managing their Subsidiaries in the Manufacturing Sector"). She was also a PTD (Administration & Diplomatic Officer) in the government before she joined MDC.
A Biographical Sketch of Dr. Cecilia Ng Choon Sim
Dr. Cecilia Ng is an Associate Professor at the Women's Studies Unit, University Putra Malaysia. She studied at Swartmore College, Harvard University and the University of Malaysia, and was an Associate Research Fellow at the Institute of Social Studies, The Hague (1991). Presently, Cecilia is a Research Fellow at the United Nations University, Institute for New Technologies, Maastricht, where she is coordinating a policy research project on Teleworking and Development in Malaysia. She has conducted research and published widely on gender, development and work with a focus on technological change and women's employment. She sits on the Editorial Advisory Board of the Journal of Gender, Development and Technology. She is also active in women's groups in Malaysia and is the founder member of the All Women's Action Society and the Women's Development Collective.
A Biographical Sketch of Barry Greene
Mr. Greene, Senior Consultant - Cisco Systems - Corporate Consulting (Service Provider/Telco/ISP Team) is responsible for business development, network design, and scaling issues for strategic Telecommunications, Internet, Multimedia, System Security, and On-Line service providers. Specialty areas include ISP (design architecture, and service provisioning), system/network security, campuslevel systems integration, and broadband network design/integration with the Internet. Before Cisco Systems, Barry was Deputy Director Planning and Operations - SingNet/STIX. Mr. Greene has over sixteen years experience in systems integration, security, operations, maintenance, management, and training on a variety of computer, inter-networking and telecommunications technologies. He specializes on Internet and broadband systems integration. Before Singapore Telecom, Mr. Greene was a Network Engineer and Systems Integrator at Johns Hopkins University/Applied Physics Lab (JHU/APL), Science Application International Corporation (SAIC), and the United States Air Force.
A Biographical Sketch of Laina Raveendran Greene
Ms. Greene is currently the Managing Director of GetIT Pte Ltd (Global Empowerment Through Information Technology), The Secretary General of the Asia & Pacific Internet Association and the Chair of the Asia Pacific Policy and Legal Group. She comes from about 12 years of working experience in the telecommunications and Internet industry, having worked with organisations such as the International Telecommunications Union (ITU), INTELSAT, UNCTAD, Singapore Telecommunications, etc. Her clients at GetIT include governments, businesses and regional/international organisations such as APIA, APNIC, ITU, etc in countries such as Mexico, Malaysia, Morocco, Brazil, Laos, etc. Her work experience ranges from policy and regulatory work, business strategic planning and business negotiations. She was also adjunct lecturer at the National University of Singapore teaching a Masters course on International Telecommunications Law. She is a Singapore national, with a law degree from Singapore, graduate studies in International Law at the Graduate Institute of International Studies in Geneva, and a Masters of Law from Harvard University.
A Biographical Sketch of Dr. Ang Peng Hwa
Dr. Ang is Head, Division of Journalism and Publishing, in the School of Communication Studies at Nanyang Technological University. Dr. Ang is a qualified lawyer and holds a Ph.D. in the mass media from Michigan State University, USA. He applies his legal background in media policy studies. In particular, his research interests lie in information technology. He has published and presented papers on such areas as telecommunications and economic development, copyright, free speech and censorship. He has consulted for government bodies in Singapore and presented papers in Australia, Canada, Malaysia, Mongolia and USA, particularly in relation to policy matters relating to the Internet. He was a journalist in a Singapore daily, has freelanced for Asian and international publications and conducted training in creative writing.
| Feedback Form Analysis |
| The participants evaluated our seminar based on the following scale Poor -> Excellent: 1 2 3 4 5 |
| Overall Seminar Evaluation |
| Participants' Evaluation of Seminar |
| (ref. Feedback Forms no. 1 - 8) | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | Avg.Score |
| Performance Measures | |||||||||
| Overall satisfaction | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 4.63 |
| Objectives met | 4 | 5 | 5 | 4 | 5 | 4 | 5 | 4 | 4.50 |
| Course content quality | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 4 | 4.50 |
| Course content presentation | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 4.63 |
| Sufficient time | 3 | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 4.50 |
| General administration | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
| Training room | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
| Seminar material | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
| Computer | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 5 | 4.75 |
| Coffee/tea breaks | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
| Lunch | 5 | 3 | 5 | 4 | 5 | 4 | 5 | 3 | 4.25 |
| Transportation | 5 | 4 | 5 | 5 | 5 | 5 | 5 | 3 | 4.63 |
| Hotel | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
| Ideal time: 3 - 5 days |
|
General comments on how to improve our programme 1. Professional lawyers from the Ministry of Justice and Law-makers from the relevant Standing Committees of the Parliament should be invited as participants to this seminar.2. Excellent!3. It would be excellent if APDIP could develop a model of starting, developing and establishing an NII in a developing country in the region. |
| Session Evaluation |
| Session 1: IT Policies in Malaysia - IT in the fields of Education, Science and Research By Dr. Norsaidatul Akmar Mazelan, MDC |
| Overall satisfaction | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Objectives met | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Course content quality | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Course content presentation | 4 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 4.75 |
| Sufficient time | 4 | 5 | 5 | 5 | 5 | 4 | 5 | 5 | 4.75 |
|
Ideal time |
|
General comments on how to improve this session |
| Session 2: IT for Sustainable Human Development by Gabriel Accascina, APDIP |
| Overall satisfaction | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Objectives met | 4 | 4 | 5 | 5 | 5 | 5 | 4 | 4 | 4.50 |
| Course content quality | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 4 | 4.50 |
| Course content presentation | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 4.63 |
| Sufficient time | 4 | 5 | 5 | 3 | 5 | 5 | 4 | 5 | 4.50 |
|
Ideal time All participants were satisfied with the time given for this session except one (form no. 1) who suggested the session should be conducted over two hours instead of one. |
|
General comments on how to improve this session 1. Very relevant to the on-going national ICT project in Mongolia. Suggest to increase number of applications to strengthen the importance of content. |
| Session 3: Teleworking by Dr. Cecilia Ng, UNU-INTECH |
| Overall satisfaction | 3 | 5 | 5 | 3 | 4 | 5 | 4 | 4 | 4.13 |
| Objectives met | 3 | 5 | 5 | 3 | 4 | 4 | 4 | 5 | 4.13 |
| Course content quality | 3 | 5 | 5 | 3 | 4 | 4 | 4 | 3 | 3.88 |
| Course content presentation | 3 | 5 | 5 | 3 | 4 | 4 | 5 | 4 | 4.13 |
| Sufficient time | 3 | 5 | 5 | 3 | 4 | 4 | 5 | 5 | 4.25 |
|
Ideal time No change suggested by any participant |
|
General comments on how to improve this session 1. Concentrate on applications developed in Malaysia. Lessons learnt and recommendations made on the basis of the pilot application should be highlighted. Also how governments in developing countries could promote teleworking for income-generation job creation, IT advancement and other purposes. |
| Session 4: Telecommunications and IT Infrastructure by Barry Raveendran Greene, Cisco Systems |
| Overall satisfaction | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Objectives met | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.75 |
| Course content quality | 3 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.75 |
| Course content presentation | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 4.88 |
| Sufficient time | 4 | 5 | 5 | 5 | 5 | 5 | 5 | 3 | 4.63 |
|
Ideal time |
|
General comments on how to improve this session |
| Session 5-8: Internet Policies by Laina Raveendran Greene, GetIT |
| Overall satisfaction | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 4.88 |
| Objectives met | 5 | 5 | 5 | 5 | 5 | 5 | 4 | 5 | 4.88 |
| Course content quality | 5 | 5 | 5 | 4 | 5 | 5 | 4 | 5 | 4.75 |
| Course content presentation | 5 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 4.88 |
| Sufficient time | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5 | 5.00 |
|
Ideal time The time given for this session was good. Two participants (form no. 1 & 5) however suggested this could be a two day session. |
|
General comments on how to improve this session 1. Highly important for policy and law-makers. Presentation was excellent - should be expanded to cover all issues. |
| Session 9-10: Regulation of Internet Content and Quality of Service by Dr. Ang Peng Hwa, NTU |
| Overall satisfaction | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 4.63 |
| Objectives met | 4 | 5 | 5 | 4 | 5 | 5 | 4 | 4 | 4.50 |
| Course content quality | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 5 | 4.75 |
| Course content presentation | 4 | 5 | 5 | 4 | 5 | 5 | 5 | 4 | 4.63 |
| Sufficient time | 4 | 5 | 5 | 4 | 5 | 4 | 4 | 5 | 4.50 |
|
Ideal time |
| General comments on how to improve this session None |
APDIP IT Seminar Feedback Form
Dear Participants,
Thank you for your attending our seminar. It was a pleasure to have you with us. We hope the seminar has been both informative and useful. Please assist us by filling this feedback form which will enable us to assess how we may improve future seminar sessions.
Overall Seminar Evaluation
| poor | excellent | ||||
| Please Circle | 1 | 2 | 3 | 4 | 5 |
| General | |||||
| What is your overall evaluation of this seminar? | |||||
| Do you feel the seminar met your objectives? | |||||
| Course Content | |||||
| Please indicate your overall evaluation of the course content. | |||||
| What is your level of satisfaction with regard to presentation of course content? | |||||
| Duration | |||||
| Was the time frame sufficient to cover the subject matter? | |||||
| What would be the ideal duration for this type of seminar? | |||||
| Administration | |||||
| How did you find the administration of the seminar in general? | |||||
| Please indicate your level of satisfaction with regard to | |||||
| a) Training Room | |||||
| b) Seminar Material | |||||
| c) Computer | |||||
| d) Coffee/Tea Breaks | |||||
| d) Lunch | |||||
| e) Transportation | |||||
| f) Hotel |
| Comments/Suggestions How do you feel we can improve our programme? |
Day 1 Session Evaluation (Monday, 23rd March, 1998)
| 1. IT Policies in Malaysia - IT in the fields of Education, Science and Research by Dr. Norsaidatul Akmar Mazelan, MDC (Session 1) |
| 1.1 What is your overall evaluation of the session? | |||||
| 1.2 Do you feel the session met your objectives? | |||||
| 1.3 Please indicate your overall evaluation of the course content. | |||||
| 1.4 What is your level of satisfaction with regard to the presentation of the session? | |||||
| 1.5 Was the time frame sufficient to cover the subject matter? | |||||
| 1.6 What would be the ideal duration for this session? |
| Comments/Suggestions Please give us comments or suggestions which you feel would improve the session. |
|
2. IT for Development by Gabriel Accascina, APDIP (Session 2) |
| 2.1 What is your overall evaluation of the session? | |||||
| 2.2 Do you feel the session met your objectives? | |||||
| 2.3 Please indicate your overall evaluation of the course content. | |||||
| 2.4 What is your level of satisfaction with regard to the presentation of the session? | |||||
| 2.5 Was the time frame sufficient to cover the subject matter? | |||||
| 2.6 What would be the ideal duration for this session? |
|
Comments/Suggestions |
| 3. Teleworking by Dr. Cecilia Ng, UNU-INTECH (Session 3) |
| 3.1 What is your overall evaluation of the session? | |||||
| 3.2 Do you feel the session met your objectives? | |||||
| 3.3 Please indicate your overall evaluation of the course content. | |||||
| 3.4 What is your level of satisfaction with regard to the presentation of the session? | |||||
| 3.5 Was the time frame sufficient to cover the subject matter? | |||||
| 3.6 What would be the ideal duration for this session? |
| Comments/Suggestions Please give us comments or suggestions which you feel would improve the session. |
| 4. Telecommunications and IT Infrastructure by Barry Raveendran Greene, Cisco Systems (Session 4) |
| 4.1 What is your overall evaluation of the session? | |||||
| 4.2 Do you feel the session met your objectives? | |||||
| 4.3 Please indicate your overall evaluation of the course content. | |||||
| 4.4 What is your level of satisfaction with regard to the presentation of the session? | |||||
| 4.5 Was the time frame sufficient to cover the subject matter? | |||||
| 4.6 What would be the ideal duration for this session? |
| Comments/Suggestions Please give us comments or suggestions which you feel would improve the session. |
Day 2 Session Evaluation (Tuesday, 24th March, 1998)
| Internet Policies by Laina Raveendran Greene, GetIT (Session 5-8) |
| 5.1 What is your overall evaluation of the sessions? | |||||
| 5.2 Do you feel the sessions met your objectives? | |||||
| 5.3 Please indicate your overall evaluation of the course content. | |||||
| 5.4 What is your level of satisfaction with regard to the presentation of the sessions? | |||||
| 5.5 Was the time frame sufficient to cover the subject matter? | |||||
| 5.6 What would be the ideal duration for this topic? |
| Comments/Suggestions Please give us comments or suggestions which you feel would improve these sessions. |
Day 3 Session Evaluation (Wednesday, 25th March, 1998)
| 6. Regulation of Internet Content and Quality of Service by Dr. Ang Peng Hwa, NTU (Session 9-10) |
| 6.1 What is your overall evaluation of the sessions? | |||||
| 6.2 Do you feel the sessions met your objectives? | |||||
| 6.3 Please indicate your overall evaluation of the course content. | |||||
| 6.4 What is your level of satisfaction with regard to the presentation of the sessions? | |||||
| 6.5 Was the time frame sufficient to cover the subject matter? | |||||
| 6.6 What would be the ideal duration for this topic? |
Comments/Suggestions |
Newspaper Articles
Published articles on the APDIP IT Seminar for Mongolia in two leading Malaysian newspapers.
Last modified 2004-06-07 06:32 PM
