The purpose of the study is to find a way to identify services that genuinely make a difference to people in their interactions with Governments. The expected outcome is increased impact and utilization of e-governance and e-government services in the Philippines and Asia Pacific over the longer term. This study is a collaboration between the Commission of ICT in the Philippines, UNDP Philippines and UNDP-APDIP.

Report [PDF, 296kB]

Annex A - Innovative e- Governance Practices from All Over the World [PDF, 87kB]

Annex B – Preliminary Assessment of CeCs in the Philippines [PDF, 372kB]

Related Links

APDIP e-Note 21 - Identifying 'Killer' e-Governance Applications for Telecentres: Lessons from the Philippines [PDF, 195kB]

APDIP e-Note 19 - Telecentre Technology: The application of free and open source software, Fouad Riaz Bajwa, 2007 [PDF, 145kB]

APDIP e-Note 15 - Telecentre sustainability: Financing ICTs for the poor, Roger Harris, 2007 [PDF, 120kB]

APDIP e-Note 14 - Telecentre 2.0: Beyond piloting telecentres, Roger Harris, 2007 [PDF, 120kB]

APDIP e-Note 11 - Pro-Poor Public Service Delivery with ICTs: Making local e-governance work towards achieving the Millennium Development Goals [PDF, 104kB]

Empowering the Poor: Information and Communications Technology for Governance and Poverty Reduction - A Study of Rural Development Projects in India

Paving the Road towards Pro-Poor e-Governance - Findings and Observations from Asia-Pacific Case Studies

Pro-Poor e-Governance in Asia and the Pacific: Making public service delivery work better for the poor - A concept note

Draft Project Proposal: Pro-poor e-Governance in South Asia - Enhancing basic service delivery for the MDGs [PDF, 1MB]

Resources on e-Governance and e-Government